These Terms and Conditions (“Terms”) govern your use of the LifeForm mobile applications, websites and related services (“LifeForm” or the “Services”), operated by LifeForm App (Pty) Ltd, registration number 2025 / 414612 / 07, a private company registered in the Republic of South Africa.
By creating an account, accessing or using LifeForm, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you should not use the Services.
Where LifeForm is provided through an employer or other organisation as part of a corporate wellness programme, additional programme rules or contractual arrangements between LifeForm and that organisation may apply. Those arrangements do not remove rights you have under applicable law.
LifeForm is intended for individuals aged 18 years or older. By using the Services, you confirm that you meet this age requirement and have legal capacity to agree to these Terms.
You may be required to register an account. You agree to provide accurate information, keep it reasonably up to date, protect your login credentials, and promptly notify LifeForm if you suspect unauthorised access to your account.
Where access is provided by an employer or organisation, participation may be subject to the programme’s eligibility rules, challenge configuration, team structure, scoring rules and other requirements communicated for that programme.
Challenge rankings, leaderboards and reports are calculated using information received from supported devices, health platforms, user submissions and LifeForm’s challenge rules. Device and third-party data may occasionally be delayed, incomplete or corrected.
Some LifeForm services may require a subscription or purchase. Consumer payments made through an app store or authorised payment provider are processed by that provider under its own terms. LifeForm does not store full payment-card or banking credentials.
Where access is sponsored by an employer or organisation, participants are not required to provide payment information to LifeForm unless a separate paid service is expressly selected.
LifeForm processes personal information in accordance with its Privacy Policy and applicable data-protection laws. Depending on the Services and permissions you choose, this may include account information, organisational information, step counts, activity/workout information, exercise-related calorie information, challenge participation information and user-generated content.
LifeForm does not require or intentionally collect GPS or live-location history for standard challenge participation. LifeForm is not intended to collect medical diagnoses or biometric identifiers.
Health and fitness information from supported integrations is accessed only where the relevant permissions have been granted. You may revoke integration permissions through the applicable device, health platform or LifeForm settings, although doing so may limit functionality.
For more detail, please review the LifeForm Privacy Policy.
You agree not to:
To protect challenge integrity, LifeForm may investigate activity that reasonably appears anomalous, manipulated or inconsistent with challenge rules. LifeForm may request reasonable supporting information, such as screenshots, device or sync history, or relevant records available to the participant.
Where activity is reasonably determined to be invalid or non-compliant, LifeForm may correct or exclude affected activity and, where appropriate, restrict the affected participant's inclusion in challenge rankings. Any separate employment, disciplinary or prize-related decisions remain the responsibility of the sponsoring organisation unless otherwise agreed.
You retain ownership of content you submit, such as photos, posts and comments. By posting content within LifeForm, you grant LifeForm a limited licence to host, display and process that content only as necessary to operate the relevant Services and programme features.
You must have the right to upload any content you submit. LifeForm may remove content that violates these Terms, applicable law or programme rules.
LifeForm may integrate with third-party health platforms, wearable services, app stores and infrastructure providers. These services operate independently and may change, delay or discontinue functionality outside LifeForm’s control.
LifeForm will use commercially reasonable efforts to maintain supported integrations but cannot guarantee the availability, accuracy or uninterrupted operation of third-party services.
LifeForm App (Pty) Ltd and/or its licensors retain all rights in the LifeForm platform, software, trademarks, designs, content, algorithms, documentation and other intellectual property, excluding user content and third-party materials.
You receive a limited, personal, non-exclusive and non-transferable right to use the Services for their intended purpose while you are authorised to access them. You may not copy, reverse engineer, distribute, sell or commercially exploit the Services except where applicable law expressly permits it.
LifeForm is a wellness, fitness and engagement platform and is not a medical device or healthcare provider. Information, automated insights, recommendations and other wellness content are provided for general informational purposes and do not constitute medical diagnosis, treatment or professional medical advice.
LifeForm uses commercially reasonable efforts to maintain the availability, security and integrity of the Services. However, no online service can be guaranteed to operate without interruption or error. Planned maintenance, device limitations, third-party outages, network conditions or events outside LifeForm’s reasonable control may affect availability.
LifeForm may suspend or restrict access where reasonably necessary to protect users, platform security, challenge integrity, comply with law, investigate misuse, or address a material breach of these Terms.
You may stop using LifeForm at any time and may request or initiate account deletion in accordance with the Privacy Policy and applicable programme arrangements.
To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. LifeForm does not guarantee particular wellness outcomes, challenge participation levels, third-party integration availability or the accuracy of data supplied by third-party devices and services.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer or data-protection rights available to you under applicable law.
LifeForm may update these Terms from time to time to reflect changes to the Services, legal requirements, security practices or operational arrangements.
If we make changes that materially affect your rights or obligations under these Terms, we will provide reasonable notice through an appropriate channel, which may include email, an in-app notification, or a prominent notice on our website or platform.
Minor, administrative, technical or clarifying changes may take effect when published.
Where applicable law requires explicit consent or a particular notice period, LifeForm will comply with those requirements.
Your continued use of LifeForm after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires another form of agreement.
These Terms are governed by the laws of the Republic of South Africa, without limiting any mandatory rights or protections that apply to you under the laws of your country of residence.
Any dispute shall be subject to the jurisdiction of the competent South African courts unless applicable law requires otherwise.
LifeForm App (Pty) Ltd
Registration Number: 2025 / 414612 / 07
Unit 63 Ambleside, 56 Ballyclare Drive, Bryanston, Johannesburg, Gauteng, 2021, South Africa
Email: help@lifeformapp.io